Services

  • Situation analysis and identification of required learnings (behaviors) based on performance objectives;
  • Recommendation of comprehensive solutions, including the conditions and required resources for success; 
  • Training program design, including customization to organizational culture, context and needs as well as to learners' profile and needs;
  • Facilitation of ‘’in class’’ training sessions and webinars; 
  • Formulation of sustainment strategies and tools. Examples: Training for managers on how to coach the new skills, creation of job aids and evaluation grids, facilitation of calibration sessions, coaching and mentoring, facilitation of practice sessions, etc.; 
  • Training, coaching and mentoring of ‘’ambassadors’’ and senior trainers to sustain training programs including the provision of facilitation guides;
  • Supervision, evaluation, coaching and mentoring of individuals and teams;
  • Translation of training material (from English to French and from French to English);
  • Formulation of Customer Experience Statements and associated Behavioral Standards.

Key assets

  • A team of seasoned and passionate training and coaching professionals with decades of experience working for  world-class organizations such as Microsoft, Apple, AT&T, Air Canada et Xerox.
  • All services available in French and English (spoken fluently, without any accent);
  • Certification ''with distinction'' from the Canadian Professional Sales Association;
  • Certified distributor of the LUMINA psychometric profiles (Personality Styles);
  • Expertise in mindful communication (NVC – Non Violent Communication based on the teachings of Marshall Rosenberg);
  • Certification with Emploi Québec;

 certification CSP certification lumina