Training Programs

Leadership and Team Performance

  1. Influential Leadership and Team Performance.
  2. Shiftiing limiting paradigms to empowering paradigms based on shared leadership.
  3. LUMINA Psychometric Profile for leaders and managers (Understanding and leveraging personality traits to exercise greater influence)
  4. Emotional Intelligence in the Workplace (for leaders and managers)
  5. Empowering Coaching
  6. Leadership and Change Management (including managing resistance to change)
  7. Performance Management
  8. Effective Delegation
  9. Effective Decision Making
  10. Creating Performing Teams
  11. Creativity
  12. Task-based Coaching
  13. Recognition in the workplace

Personal Effectiveness

  1. LUMINA Psychometric Profile (Understanding and leveraging personality traits to exercise greater influence)
  2. Emotional Intelligence in the Workplace
  3. Personal Leadership and Self-empowerment (shifting limiting paradigms to empowering ones and embracing change)
  4. Influential Communication, including how to address difficult conversations
  5. Introduction to Mindful Communications (NVC – based on the teachings of Marshall Rosenberg in Non-violent Communications)
  6. Advanced Mindful Communications (NVC)
  7. Priority and Time Management
  8. Leading Productive Meetings
  9. Presentation Skills

Professional Selling (in person and on the phone)

  1. Professional Selling
  2. LUMINA Psychometric Profile for leaders and managers (Understanding and leveraging personality traits to exercise greater influence)
  3. Business Development and Prospecting
  4. Selling to a Distribution Channel (to resellers)
  5. Negotiations 101

Customer Service (in person and on the phone)

  1. Customer Service Fundamentals and Best Practices
  2. Preventing and Managing Difficult Situations
  3. Customer Retention
  4. Efficient Collection Practices

Training Design and Delivery

  1. Designing efficient and stimulating training (classroom and webinar)
  2. Conducting an efficient training needs assessment
  3. Facilitating enjoyable and productive training
  4. LUMINA Psychometric Profile for trainers (Understanding and leveraging personality traits to exercise greater influence)
  5. Effectively managing difficult situations, including resistance to change
  6. Mindful communications for trainers (NVC)

Training for HR Consultants

  1. Influential Leadership for H.R. Consultants
  2. Encouraging Recognition in the Workplace
  3. Empowering approach to offer difficult feedback