Louise Aubertin

President of SCARLET Training

Louise Aubertin

As leader and change agent, Louise’s mission is empowering people for greatness.  She does so by inspiring them to embrace change, shift limiting paradigms, deploy the best of themselves, maximize their talents and invest in their development, with significant impacts on their performance which translates into greater recognition, fulfillment and career advancements for them and greater contributions toward the attainment of their organization’s objectives and success.

As a trainer, Louise is known for her uncanny ability to create safe and stimulating learning conditions, adapted to each learner, accompanying them with sensitivity and finesse, respectfully inciting them to develop their competencies and take ownership of their learning. Throughout her career, she’s trained thousands of people and designed (and successfully deployed) hundreds of training programs.  She rigorously applies adult learning principles when designing and facilitating training, ensuring optimal on-the-job transfer of thought notions, thereby enabling learners to quickly achieve performance objectives.

It’s during her tenure with organizations such as Microsoft, Apple, AT&T and Fido as manager, senior trainer, designer, project manager, account manager and distribution channel manager that Louise acquired such vast experience in training as well as in strategic selling, negotiations and channel management.

She founded SCARLET Training in 2004 and has since developed a prestigious clientele due to the diversity of her expertise and quality of her work, clients for whom she has realized countless key mandates to their satisfaction and delight.

Louise's relentless desire to learn and grow has led her to develop note-worthy expertise in the following areas: 

  • Mindful Communication (NVC - non violent communication based on the teachings of Marshall Rosenberg);
  • Paradigms shifting;
  • Psychometric profiles (Personality Styles);
  • Adult Learning;
  • Influential Leadership;
  • Empowering Coaching;
  • Self-empowerment;
  • Emotional Intelligence (self-awareness and self-management, including emotion management);
  • Relational Intelligence (capacity to positively influence others)
  • Conflict management and resolution;
  • Change Management (including resistance management);
  • Professional/Stategic Selling, including negotiation fundamentals;
  • Principle-based (needs-based) negociation;
  • Best-in-class Customer Experience practices;
  • Management of Difficult Customer Service Situations;
  • Training Adult Training Designers and Facilitators;
  • Priority and Time Management;
  • Presentation Skills;
  • Leading Productive Meetings;

Other competencies and skills worthy of mention

  • Excellent communicator;
  • Fluent in English and French (written and oral, without accent)
  • Exceptional listening ability;
  • Empathetic;
  • Curious, keen and alert mind;
  • Optimistic – ''Solutions'' Oriented;
  • Creative;
  • Customer Oriented; 
  • Sense of priorities;
  • Results-oriented;
  • Critical-thinking and discernment;
  • Project management abilities; 
  • Writing skills;
  • Translation skills (from English to French and from French to English).