Joyce Beaudoin

Senior Collaborator

Joyce Beaudoin

Accomplished business person, half-marathon runner and triathlete, Joyce is determined, disciplined and centered on results. These qualities transcend in her approach as a mentor and trainer. Her dynamism as well as the concrete and personalized examples she provides, are a source of inspiration for her participants and the people whom she accompanies. Experienced and versatile trainer, during her fourteen years as a facilitator, she brilliantly led countless workshops, on numerous business topics, to diverse audiences. Thanks to her high-quality listening skills, generosity and dedication to people’s wellbeing and success, she quickly establishes trust and creates a strong emotional bond with her participants, thereby creating pleasant and secure learning conditions. Perfectly bilingual, she expresses herself fluently in both English and French.

Key Competencies

Telephone and retail sales; Negotiations, Telemarketing; Customer Service; Customer Relations and Aftersales Service; Customer Retention; Management of Difficult Situations; Interviewing Process; Individual and Team Empowerment; Leadership in times of change, Employee Performance and Development; Priority and Time Management; Training of Trainers.

  • Fluently bilingual (oral and written)
  • Fourteen years training adults in business

Career History

  • Consultant (2001 to present)
  • AIR CANADA: :( 1979-2001)
    • Passenger Agent
    • Responsible for flight operations
    • Reservation Agent

Customers

FIDO, AIR CANADA, BELRON, ROGERS, PARK & FLY, PROMUTUEL, DAVID’S TEA, TECHNOLOGIA, CIT, RTC, ICAO, CD Consultants, SCHOOL BOARD OF LAVAL, PUBLIC ACCOUNTING LEHOUX BOIVIN and the CANADIAN AND QUEBEC GOVERNMENT

Sample mandates

  • Needs analysis + Recommendations
  • Facilitation of training workshops
  • Train-the-Trainer
  • Evaluation and Skills Development
  • Coaching of employees and administrators
  • Project management
  • Writing of a Hiring and Interview Process Guide

Audiences

Administrators, team leaders, trainers, councilors (advisers) and employees within Customer Service, Sales, Human Resources departments.