Sample Mandates
Training on TEAM ACCOUNTABILITY, EMPOWERMENT & COMMUNICATION
- Training design and development
- Facilitation of numerous sessions to over 800 people (managers and staff)
- Co-creation and implementation of an ‘’Ambassador’’ program (that is a group of volunteer managers dedicated to sustainment the training).
- Ambassador training and coaching.
Training on COACHING SALES PEOPLE ON PROFESSIONAL SELLING (face-to-face sales)
- Enhancement to the design of an existing training, including adjustments to the material
- Facilitation of a few sessions for approximately 20 sales managers
Training on the LOMINGER COMPETENCY MODEL
- Facilitation of numerous in-class training sessions and webinars to over one hundred managers
Training on how to MANAGE SURVIVORS OF A CORPORATE LAYOFF
- Training design and development
- Facilitation one session to approximately twenty managers
Training on CUSTOMER SERVICE BEST PRACTICES
- Design and development of many trainings and refreshers
- Facilitation of numerous sessions to approximately 75 Customer Service Representatives and Claims Agents
- Train-the-trainer
Training on MANAGING DIFFICULT SITUATIONS (with customers on the phone)
- Training design and development
- Facilitation of numerous to approximately 75 Customer Service Representatives and Claims Agents
Training on NEGOTIATING CUSTOMER CLAIMS
- Training design and development
- Facilitation of a few sessions for a couple of groups of CLAIMS AGENTS
Training on MINDFUL COMMUNICATION and SELF-MANAGEMENT
- Training design and development
- Facilitation of numerous sessions for approximately one hundred employees (managers and customer service representatives)