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Le Groupe Pages Jaunes

Sample Mandates

Training on TEAM ACCOUNTABILITY, EMPOWERMENT & COMMUNICATION

  • Training design and development
  • Facilitation of numerous sessions to over 800 people (managers and staff)
  • Co-creation and implementation of an ‘’Ambassador’’ program (that is a group of volunteer managers dedicated to sustainment the training).
  • Ambassador training and coaching.

Training on COACHING SALES PEOPLE ON PROFESSIONAL SELLING (face-to-face sales)

  • Enhancement to the design of an existing training, including adjustments to the material
  • Facilitation of a few sessions for approximately 20 sales managers

Training on the LOMINGER COMPETENCY MODEL

  • Facilitation of numerous in-class training sessions and webinars to over one hundred managers

Training on how to MANAGE SURVIVORS OF A CORPORATE LAYOFF

  • Training design and development
  • Facilitation one session to approximately twenty managers

Training on CUSTOMER SERVICE BEST PRACTICES

  • Design and development of many trainings and refreshers
  • Facilitation of numerous sessions to approximately 75 Customer Service Representatives and Claims Agents
  • Train-the-trainer

Training on MANAGING DIFFICULT SITUATIONS (with customers on the phone)

  • Training design and development
  • Facilitation of numerous to approximately 75 Customer Service Representatives and Claims Agents

Training on NEGOTIATING CUSTOMER CLAIMS

  • Training design and development
  • Facilitation of a few sessions for a couple of groups of CLAIMS AGENTS

Training on MINDFUL COMMUNICATION and SELF-MANAGEMENT

  • Training design and development
  • Facilitation of numerous sessions for approximately one hundred employees (managers and customer service representatives)
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