Sample Mandates
EMPOWERING COACHING Training
- Training design and development
- Facilitation of a few sessions for approximately 20 managers
Training on ADULT LEARNING PRINCIPLES & APPROACHES (Design and delivery)
- Facilitation of two sessions for two teams of trainers
Training on CUSTOMER SERVICE BEST PRACTICES (on the phone)
- Training design and development
- Facilitation of a few sessions for the R.H. Support Team and the Technical Support Team
Training on how to MANAGE CUSTOMER RELATIONSHIPS (face-to-face and on the phone)
- Training design and development
- Facilitation of a session for a group of engineers who manage customer relationships
Workshop on TEAM DYNAMICS, COMMUNICATIONS and PERSONALITY STYLES (for the SOGEP Division)
- Facilitation of a session for the entire SOGEP team (all its employees)
Training on CUSTOMER SERVICE BEST PRACTICES (in person) and MANAGING DIFFICULT CUSTOMER SITUATIONS (for the SOGEP Division)
- Training design and development
- Facilitation of numerous sessions for pool, park and parking attendants and lifeguards