Sample Mandates

EMPOWERING COACHING Training

• Training design and development
• Facilitation of a few sessions for approximately 20 managers

Training on ADULT LEARNING PRINCIPLES & APPROACHES (Design and delivery)

• Facilitation of two sessions for two teams of trainers

Training on CUSTOMER SERVICE BEST PRACTICES (on the phone)

• Training design and development
• Facilitation of a few sessions for the R.H. Support Team and the Technical Support Team

Training on how to MANAGE CUSTOMER RELATIONSHIPS (face-to-face and on the phone)

• Training design and development
• Facilitation of a session for a group of engineers who manage customer relationships

Workshop on TEAM DYNAMICS, COMMUNICATIONS and PERSONALITY STYLES (for the SOGEP Division)

• Facilitation of a session for the entire SOGEP team (all its employees)

Training on CUSTOMER SERVICE BEST PRACTICES (in person) and MANAGING DIFFICULT CUSTOMER SITUATIONS (for the SOGEP Division)

• Training design and development
• Facilitation of numerous sessions for pool, park and parking attendants and lifeguards