Sample Mandates

TRAINING ON ADULT LEARNING PRINCIPLES AND APPROACHES (Design and delivery)

• Training design and development
• Facilitation of numerous sessions for over fifty trainers
• Observation and coaching of trainers, including recommendations for their professional development
• Train-the-Trainer for senior trainers on the facilitation of the ‘’Adult Learning Principles and Approaches’’ training, including a detailed Trainer’s Guide

Training on how to ‘’TRAIN CUSTOMERS’’ in combination with ‘’IN-STORE PROFESSIONAL SELLING’’

• Training design and development, including the facilitation of a pilot session
• Train-the-Trainer, including the creation of a detailed Facilitation Guide
• Observation aspiring candidates, including a summary of their qualities and recommendations for their professional development

Training on MANAGING DIFFICULT SITUATIONS IN-STORE

• Training design and development
• Train-the-Trainer, including the creation of a detailed Facilitaion Guide

Training on Customer Services Best Practices

• Training design and development