Sample Mandates

Training on ADULT LEARNING PRINCIPLES AND APPROACHES (Design and delivery)

• Training design and development
• Facilitation of one session for the Quebec Team of trainers
• Observation of one trainer, including recommendations for his professional development

CUSTOMER SERVICE Training for Cashiers (RONA stores)

• Training design and development
• Facilitation of numerous sessions for hundreds of cashiers
• Facilitation of Train-the-Trainer sessions, including the creation of a detailed Facilitation Guide
• Creation of job aid

CUSTOMER SERVICE Training for Cashiers (RÉNO-DÉPÔT)

• Design and development of ‘’in-class’’ and ‘’on-line’’ version of the training
• Creation of a detailed Facilitation Guide for the ‘’in-class’’ version of the training
• Creation of job aid

IN-STORE PROFESSIONAL SELLING Training (RÉNO-DÉPÔT)

• Design and development of ‘’in-class’’ and ‘’on-line’’ version of the training
• Creation of a detailed Facilitation Guide for the ‘’in-class’’ version of training
• Creation of job aid

IN-STORE EMPOWERING COACHING Training (RÉNO-DÉPÔT)

• Delivery of content (subject matter) for the ‘’on-line’’ version of the training