Sample Mandates
Training on ADULT LEARNING PRINCIPLES AND APPROACHES (Design and delivery)
- Training design and development
- Facilitation of one session for the Quebec Team of trainers
- Observation of one trainer, including recommendations for his professional development
CUSTOMER SERVICE Training for Cashiers (RONA stores)
- Training design and development
- Facilitation of numerous sessions for hundreds of cashiers
- Facilitation of Train-the-Trainer sessions, including the creation of a detailed Facilitation Guide
- Creation of job aid
CUSTOMER SERVICE Training for Cashiers (RÉNO-DÉPÔT)
- Design and development of ‘’in-class’’ and ‘’on-line’’ version of the training
- Creation of a detailed Facilitation Guide for the ‘’in-class’’ version of the training
- Creation of job aid
IN-STORE PROFESSIONAL SELLING Training (RÉNO-DÉPÔT)
- Design and development of ‘’in-class’’ and ‘’on-line’’ version of the training
- Creation of a detailed Facilitation Guide for the ‘’in-class’’ version of training
- Creation of job aid
IN-STORE EMPOWERING COACHING Training (RÉNO-DÉPÔT)
- Delivery of content (subject matter) for the ‘’on-line’’ version of the training