Sample Mandates

EMPOWERING COACHING Training

• Training design and development
• Facilitation of a few sessions for approximately 25 managers

CHANGE MANAGEMENT Training

• Training design and development
• Facilitation of a few sessions for approximately 25 managers

Training on INFLUENTIAL LEADERSHIP D’INFLUENCE & COMMUNICATIONS for executives

• Training design and development
• Facilitation of a session for the executive team

Training on TEAM DYNAMICS, PERFORMANCE & COMMUNICATIONS

• Training design and development
• Facilitation of a few sessions for the entire staff

Training on ADULT LEARNING PRINCIPLES & APPROACHES (Training Design & Delivery)

• Facilitation of two sessions for the team of trainers

Training on CUSTOMER SERVICE BEST PRACTICES (on the phone)

• Training design and development
• Facilitation of a session for the entire Customer Service team

PROFESSIONAL SELLING Training (on the phone)

• Training design and development
• Facilitation of a session for the entire sales team

Workshop on the notion of CALIBRATION (for the purpose of effective and fair coaching)

• Creation of evaluation grids
• Workshop facilitation for customer service and sales managers