Sample Mandates
EMPOWERING COACHING Training
- Training design and development
- Facilitation of a few sessions for approximately 20 team leaders and managers
Training on ADULT LEARNING PRINCIPLES AND APPROACHES (Design and Facilitation)
- Facilitation of a few sessions to approximately 20 trainers
PROFESSIONAL SELLING Training (on the phone)
- Training design and development
- Facilitation of one session for the sales team
Training on CUSTOMER SERVICE BEST PRACTICES
- Design and development
- Facilitation of many sessions for approximately 100 customer service representatives
- Training and coaching for internal trainers on the facilitation of the program, including the creation of a detailed Facilitation Guide
CHAT-BASED CUSTOMER SERVICE Training
- Training design and development
- Facilitation of many sessions for approximately 100 customer service representatives
- Training and coaching for internal trainers on the facilitation of the program, including the creation of a detailed Facilitation Guide
Training on MANAGING DIFFICULT CUSTOMER SITUATIONS
- Training design and development
- Facilitation of many sessions for approximately 100 customer service representatives
- Training and coaching for internal trainers on the facilitation of the program, including the creation of a detailed Facilitation Guide
CUSTOMER RETENTION Training
- Training design and development
- Facilitation of many sessions for approximately 100 customer service representatives
- Training and coaching for internal trainers on the facilitation of the program, including the creation of a detailed Facilitation Guide