iWeb Technologies

Sample Mandates


EMPOWERING COACHING Training

  • Training design and development
  • Facilitation of a few sessions for approximately 20 team leaders and managers

Training on ADULT LEARNING PRINCIPLES AND APPROACHES (Design and Facilitation)

  • Facilitation of a few sessions to approximately 20 trainers

PROFESSIONAL SELLING Training (on the phone)

  • Training design and development
  • Facilitation of one session for the sales team

Training on CUSTOMER SERVICE BEST PRACTICES

  • Design and development
  • Facilitation of many sessions for approximately 100 customer service representatives
  • Training and coaching for internal trainers on the facilitation of the program, including the creation of a detailed Facilitation Guide

CHAT-BASED CUSTOMER SERVICE Training

  • Training design and development
  • Facilitation of many sessions for approximately 100 customer service representatives
  • Training and coaching for internal trainers on the facilitation of the program, including the creation of a detailed Facilitation Guide

Training on MANAGING DIFFICULT CUSTOMER SITUATIONS

  • Training design and development
  • Facilitation of many sessions for approximately 100 customer service representatives
  • Training and coaching for internal trainers on the facilitation of the program, including the creation of a detailed Facilitation Guide

CUSTOMER RETENTION Training

  • Training design and development
  • Facilitation of many sessions for approximately 100 customer service representatives
  • Training and coaching for internal trainers on the facilitation of the program, including the creation of a detailed Facilitation Guide
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