Sample Mandates
EMPOWERING LEADERSHIP TRAINING
- Training design and development
- Facilitation of many sessions for over fifty managers
Training on TEAM DYNAMICS, COMMUNICATIONS & PERFORMANCE
- Facilitation de plusieurs ateliers auprès d’une centaine d’employees
Training on ADULT LEARNING PRINCIPLES AND APPROACHES
- Facilitation of a few sessions for approximately twenty trainers
PROFESSIONAL SELLING Training (on the phone and in store)
- Design and development of many trainings, including the facilitation of pilot sessions
- Facilitation of numerous sessions with over one hundred sales representatives
- Co-creation and implementation of a sustainment program, including the design and development of brief in-store trainings to be facilitated by managers, behavioral assessment forms, reference material and job aids.
Training on CUSTOMER SERVICE BEST PRACTICES
- Design and development of many trainings, including the facilitation of pilot sessions
- Facilitation of numerous sessions for hundreds of customer service representatives
- Creation of reference documents and job aids
- Facilitation of Train-the-Trainer sessions
Training on MANAGING DIFFICULT SITUATIONS with customers over the phone
- Training design and development
- Facilitation of numerous sessions for hundreds of customer service representatives
Training on CUSTOMER RETENTION BEST PRACTICES
- Training design and development
- Facilitation of numerous sessions for hundreds of customer service representatives
Training on COLLECTIONS BEST PRACTICES
- Training design and development
- Facilitation of numerous sessions for hundreds of customer service representatives