Sample Mandates

EMPOWERING COACHING Training

• Training design and development
• Facilitation de quelques ateliers auprès d’une vingtaine de managers
• Facilitation of a Train-the-Trainer session, including the creation of a Facilitation Guide

CHANGE MANAGEMENT Training

• Training design and development
• Facilitation of a few sessions for approximately 20 managers
• Facilitation of a Train-the-Trainer session, including the creation of a Facilitation Guide

Training on MANAGING DIFFICULT CUSTOMER SITUATIONS, including CUSTOMERS BEHAVING VIOLENTLY

• Training design and development
• Facilitation of numerous sessions for approximately 100 in-store employees

Training on COMMUNICATIONS & INFLUENTIAL LEADERSHIP for trainers and H.R. advisors

• Training design and development
• Facilitation of two sessions for a team of trainers and the Canadian H.R. team

Training on how to OFFER & RECEIVE DIFFICULT FEEDBACK (for H.R. advisors)

• Training design and development
• Facilitation of one session for the Canadian H.R. Team